FAQ
Help Index - Technical Questions - Contact us

 

Can I change my child’s username?

Yes. Keep in mind. Other cats will be able to see this username in HandiLand:

1. Log in to your Parent Portal account.
x 2. Click on Edit Account in the top left-hand corner.
3. Find your child's name at the bottom of the page, click on it.
4. Change the username.
5. Press Save

You can also get to this window by clicking “Edit” next to your child’s Cool Cat character on your Score Cards page.

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How do I add a child to my account?

To add a child to your account, follow these steps:

  1. Click on “Edit Account” in the top left corner.
  2. On the bottom of that page you have the option to “Create new Kid Account.” Click that link
  3. Fill in your child’s information
  4. Click “Save”

You can also add a child from your Scorecards page by clicking on the "Add a Kid" icon.

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Can I add more than six kids to my account?

Yes, there is an initial limit of six children when you first sign up, but you can add as many as you want once you’ve started using your account. Follow the regular steps for adding children:

  1. Click on “Edit Account” in the top right corner.
  2. On the bottom of that page you have the option to “Create new Kid Account.” Click that link
  3. Fill in your child’s information
  4. Click “Save”

You can also add a child from your Scorecards page by clicking on the "Add a Kid" icon.

You must purchase a Cool Cats Club membership for each child that wants access to Cool Cats Club benefits.

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How much does this cost?

Handipoints is currently a free service. The only cost to parents is the cost of any rewards that you setup for your children as Savings Goals and Cool Cats membership that you choose to buy.

Kids buy rewards from Parents using their points and Parents buy rewards from any retail or online store like you normally would. Cool Cats membership is a voluntary purchase you can make so that your kids can buy virtual clothing and furniture items. There are no hidden fees and Handipoints is not involved in any part of buying rewards. Parents have the option of not setting up Savings Goals or only setting up goals that are family activities and rewards that do not cost any money. Families are not obligated to buy Cool Cats membership or Savings Goals, so the cost is completely up to each family. [back to top]

What do I do if HandiLand isn’t loading?

This first thing we always ask is that you try clicking on the HandiLand tab more than once. Sometimes it sticks once and then goes on its own the second or third time. We also ask that you try logging out of Handipoints and logging back in to the child account to try HandiLand again.

Most of the time, this fixes the issue.

If you are experiencing browser crashes, you should install any operating system patches that are available for your computer. If you are on an Apple computer, you can do this by selecting the Software Updates menu item from the Apple menu in the upper right hand corner. If you are running Windows, click here and follow the directions on the page.

HandiLand uses Flash, a program that runs as part of your Internet browser and allows you to play different web games. The next thing we ask families who are having problems to do is uninstall and then re-install their Flash:

  1. Uninstall the Flash Player by going here.
  2. Restart your computer completely.
  3. Reinstall the Flash Player by going here.
  4. Restart your browser
  5. Try HandiLand again.

If you are still having problems, log out of HandiLand and clear your browser cache and make sure cookies are enabled

The last thing that you can check is your firewall. You may be blocking our site from your computer. You can fix this issue here.

If none of these solutions work for you, see if you can log in to HandiLand on a different web browser or, if you have it available, a different computer. [back to top]

Why isn’t my child getting their points?

You may have the Honor System turned off for grading. With the Honor System, children get points awarded as soon as they check off their Tasks. Parents can award additional points by Grading Tasks with a grade of B or above. If you have the Honor System turned off, you will have to manually grade Tasks before any points are awarded.

To grade, log in to your Parent account and click on the Grade Tasks tab. Keep in mind, though, that the Grade Tasks tab only stores Tasks for the last week, so be sure to grade at least that often. [back to top]

What is Handiland?

In addition to real-life rewards, HandiLand has virtual rewards, cats from around the world to talk to and fun games your child can play. Your child gets a CoolCat character that they can dress and accessorize. If they’re members of the Cool Cats Club, they can buy costumes in the Cat Catalog and Furniture Catalogs with their Bonus Points. HandiLand also has a screening room where your child can buy Handipoints cartoon videos and an arcade where they can play games. There is an educational Stamp matching game to boot. Fun new stuff is added all the time! [back to top]

What is a Handipoint?

A Handipoint is a reward that your child earns in exchange for doing chores and activities, called Tasks. Every imaginable Task, from washing the dishes to doing jumping jacks has a Handipoints value. You can control this value when you add a Task to your child’s Task Chart. Handipoints go toward tangible goals that you decide on and enter in the Savings Goals tab. A tangible goal can be a trip to a National Park, a mountain bike, money or a donation to charity, depending on what you would like your child to have. After you decide on a Goal, your child will save his or her Handipoints to earn it. [back to top]

What is a Bonus Point?

Every Task comes with a Bonus Point value as well as a Handipoint value. While Handipoints are used to achieve real-life goals, Bonus Points will let your child purchase clothing for their virtual Cat character and unlock games and virtual prizes inside the online world of HandiLand. These activities make tracking chores online fun, educational and entertaining. All of these benefits are yours when you join the Cool Cats Club. [back to top]

What is a Task?

Your child does Tasks to earn points. Tasks can be chores or fun. Each Task has a different Handipoint and Bonus Point value. You add new Tasks and keep track of Tasks in the Task Charts tab. [back to top]

What if I didn’t mark a Task off today? Will my child still get those points?

Yes. Your child will get points when they mark off Tasks. If you do not log in every day, you can still check off Tasks that you have done on other days, up to one full week in the past.

All you need to do after that is log in to your Parent Portal and grade those Tasks under the “Grade Tasks” tab. Your child will get extra points for Tasks graded above a B grade. Keep in mind, thought, that the Grade Tasks tab will only bring up Tasks from the last week, so make sure to log in to check off and grade Tasks at least once a week. [back to top]

If this is free, how do you make money?

Handipoints members may sign up for either a free account or a premium subscription account. Free members have access to all of the powerful chore chart and saving goals functionality as premium members but premium members have access to special games and rewards for their kids in HandiLand. Please see the section on Cool Cats Club membership for more information on our subscription service. [back to top]

How do I add Tasks to my child’s Task Chart?

To add Tasks (chores) to your child’s Task Charts, follow these steps:

  1. Click on your Task Charts tab
  2. Select the child you want from the drop-down menu
  3. If you have more than one chart, select the chart you want from the drop-down menu
  4. Click “Add or Edit Tasks”
  5. Step 1: Search for Tasks with the search box, browse for Tasks in the Happy, Healthy and Smart Tasks or create your own custom Tasks. These are the three ways of finding Tasks to add.

If you want to search: Type in a keyword to the search box If you want to browse:

  1. Click on Happy, Healthy or Smart Tasks
  2. Click on whatever category you want

If you want to make a custom task:

  1. Click “Create Custom Tasks”

Next, you have to customize the Task you choose. This is Step 2:

  1. Select the Task you want and edit the Handipoints amount if you want. (If you are making a Custom Task, type in the name of your Task as you want it to appear) Click “Pick”
  2. Sort, schedule and save. Step 3: Organize the Tasks into the numerical order you want and choose want days you want your child to do the Task from the drop-down menu.
  3. Click “Save”
  4. Click “View Your Chart”

You will remain in the “Add Tasks” window until you click “View Your Chart.” [back to top]

How often does the Clothing Catalog change?

To keep HandiLand exciting, the Clothing Catalog changes every month and a half with brand new outfits to buy and collect. Only members of the Cool Cats Club get to take advantage of the costumes in the Clothing Catalog.[back to top]

Account Issues

How do I get the computer to forget my usernames?

Your computer stores your usernames and passwords so that it is easy for you to access your account. If you do not want the computer to store your usernames, go to the log-in screen and click “Forget my usernames.”

If this does not work, you can try clearing you browser’s cache.

What do I do if I want to cancel my account?

If you want to cancel your account, please go to this page http://milo.handipoints.com/cancelAccount.action. [back to top]

What do I do if I forgot my password?

If you forgot your password, go to the log-in page and click “Forgot your username or password?” This will take you to a form where you can ask us to send you your information. [back to top]

 

 

Cool Cats Club Subscription

What is the Cool Cats Club?

The Cool Cats Club is a monthly subscription service that costs $7.95 per month, per child or $15.95 per family. With a membership in the Cool Cats Club, your child can use their Bonus Points to dress their Cool Cat in thousands of fun, creative outfits. They can also decorate their cat’s virtual house with our exclusive furniture collections. There is a discount for purchasing the membership in three, six, and twelve month terms. [back to top]

Where can I buy a Cool Cats Club subscription?

There are three places to purchase a Cool Cats Club subscription:

  1. Go directly to this website: http://milo.handipoints.com/subscribe.action
  2. Sign in to the child’s account and head to either a clothing catalog or a furniture catalog. Click “Buy” below any item and you will see a link to the Cool Cats Club subscription page.
  3. Log in to your parent account and click “Edit” next to any child’s cat. From here, you will see a ”Subscription” link.
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How much does a Cool Cats Club membership cost?

The Cool Cats Club subscription is $7.95 per month, per child or $15.95 per month, per family. Once you sign up for a subscription, you’ll be conveniently billed every month. For additional savings, you can buy your subscriptions for three, six, or twelve month plans. [back to top]

What is your refund policy?

There are no refunds on Cool Cats Memberships. You may cancel your membership anytime but you will not be able to receive a refund for past months or for unused days in the previous month. [back to top]

What is your cancellation policy?

If you cancel, your membership will be discontinued immediately. Any outstanding balance for the month is non-refundable. To cancel your Cool Cats Club membership, login to your parent’s account and select the Edit link under the name of the child for which you wish to cancel the subscription in the Scorecards tab. Select the Membership Details button and follow the instructions on screen. [back to top]

Why do I have to buy membership for the Cool Cats Club?

To keep the vast majority of Handipoints free for all our members, we provide the Cool Cats Club benefits for our members who want a more exciting experience in HandiLand. [back to top]

What kinds of payments do you accept?

You can use your credit card or debit card or PayPal to purchase a Cool Cats Club subscription membership. PayPal is a very safe way of paying for services and subscriptions without exposing your financial information. [back to top]