Frequently Asked Questions

Kids

Welcome To Handipoints!

What are Handipoints?

When you keep track of the Tasks, or chores, you do, you earn two types of points at once. Handipoints are points that you can redeem with your parents for allowance, trips or items that you want, these are your Savings Goals. Once you have enough Handipoints to buy your Savings Goals, you get real life rewards for doing Tasks, or chores and fun things around the house! [back to top]

What are Bonus Points?

While you earn Handipoints to redeem for real-life goals, you also earn Bonus Points for fun virtual prizes. For everything you do, you will be earning more Bonus Points than Handipoints. You can use these points to buy costumes for your CoolCat, watch videos and play games.[back to top]

What is a Savings Goal?

A Savings Goal is a real-life prize for all your hard work. Your parents will agree on a Goal for you and put it on your Score Card page and in your Savings Goals tab. The Goal can be an allowance, savings for your bank account, a donation to charity, a toy, a gadget, an outing to the movies, staying up late, a weekend trip – anything you want! There is no limit to what your Goal can be, as long as your parents agree to it. [back to top]

What is Happy, Healthy and Smart?

Everything on Handipoints is divided into Happy, Healthy and Smart categories. They are a way to organize Stamps and Tasks. Happy Stamps and Tasks have to do with having fun, doing chores and seeing friends and family. Healthy Tasks and Stamps revolve around eating right, physical activity and taking care of yourself. Smart Stamps and Tasks deal with homework, school and all sorts of interesting trivia. [back to top]

What is the Score Card?

The Score Card is your front page, your entrance into HandiLand. It displays all of your important information. It tells you how many Handipoints and Bonus Points you have and the Savings Goals that you’re saving up for – all in one place! It also lets you know all the cool things going on in HandiLand and gives you access to your Dressing Room, where you dress up your CoolCat! Remember, to dress up your Cool Cat or to buy furniture for your house, you have to be a member of the Cool Cats Club.[back to top]

What is a Task?

A Task is something you do to earn Handipoints and Bonus Points. It can be a chore like washing the dishes or a school activity like working on a science project. It can also be something fun, like taking the dog for a walk or playing your favorite sport. Each Task you do, fun or helpful, earns you points. Keep doing your favorite Tasks or try new Tasks, you’ll learn and receive Savings Goal rewards for taking action.[back to top]

What’s a grade?

Not only do you have to do your Tasks, you have to do them well. Remember: A Good Cat is a Cool Cat. Your parents will have the last say in how many points you get. After you do a Task and get your points, it goes over to your parents for review. If you did not do a task, then you’re the Handipoints and Bonus Points for that task are taken away.[back to top]

Points

What can I get with my Bonus Points?

When you’re a member of the Cool Cats Club, you can use your Bonus Points to buy clothing and furniture for your Cool Cat. With your Bonus Points, you can go into HandiLand and head to the Catwalk, where you’ll find the Cat Catalog. This is where you’ll find costumes to dress up your CoolCat. You can buy clothing, shoes, accessories, hats and backgrounds. With each costume you buy, you’ll learn something about what makes it unique. You can also head to the Arcade or the Cartoon Theater to buy movies and play games.[back to top]

What can I get with my Handipoints?

You can save up for real life Savings Goals like toys, trips and donations to charity. You can find your goals in the Savings Goal tab and on your Score Card screen. [back to top]

How do I earn Handipoints?

Whenever you do a Task, whether it is a chore or a fun activity, you'll earn Handipoints. Your parents will grade your performance on the Task. The better the grade, the more Handipoints you get. Every Task has a set number of Handipoints. Do your Tasks and do them well to earn maximum Handipoints. [back to top]

How do I earn Bonus Points?

You earn Bonus Points by doing your Tasks well. You get your points right away but, be careful! How many points you get to keep is determined by what grade you get. You can also earn Bonus Points by playing four daily trivia games scattered around HandiLand, as well as by playing Spin the Top in the schoolyard. [back to top]

How many HandiPoints do I have?

Your Handipoints information is on every page in the to left corner and in special detail on the Score Card page.[back to top]

How many Bonus Point do I have?

Your Handipoints information is on every page in the to left corner and in special detail on the Score Card page.[back to top]

Tasks

What is the Task Chart?

Your Tasks, or chores, will be under the Task Charts tab. Here you can see what homework, exercise, good behavior and chore Tasks you have to do and how often.[back to top]

How do I check off my Tasks?

The Tasks you have to do are under the Task Charts tab. Both you and your parents can add Tasks for you to do, and indicate how often they need to be done. To check off Tasks, follow these steps:

  1. Click on the Task Charts tab
  2. Select the Task Chart you want to work with from the drop-down menu
  3. Find the Task you’ve done
  4. Find the day you did it
  5. Click in the box or circle under the right day

A gold check mark should appear and you’ll get the maximum points for the Task right away. Then, the Task will then go to your parents for grading and they’ll give you more points if you did a good job or take points away if you didn’t do the task.[back to top]

How do I add a Task?

  1. Click on the Task Charts tab
  2. Select the Task Chart you want to work with from the drop-down menu
  3. Click “Add or Edit Tasks”
  4. Step 1: Search for or browse through the Happy, Healthy and Smart Tasks to find the Task you’re looking for
  5. Step 2: Check off the Task you want.
  6. Step 3: Organize the Tasks in the number order that you want. Select the days of the week or how often you want to do the Task.
  7. Click “Save”
  8. You will stay in the Add Tasks window until you click the link to go back to your Chart or click “Cancel”
Your new Tasks will show up in the Task Chart now. Some charts are password protected, so you may need your parents’ password to edit them. [back to top]

How do I make a new Task Chart?

To create your very own Task Chart, follow these steps:

  1. Click on the Task Charts tab
  2. Click “Add or Edit Tasks”
  3. Click “Add Chart”
  4. Name the chart and select your options
Click “Save” to save it or “Cancel” to go back to your previous screen[back to top]

How do I edit a Task Chart?

  1. Click on the Task Charts tab
  2. Select the chart you want to edit from the drop-down menu
  3. Click “Add or Edit Tasks”
  4. Click “Chart Options”
  5. Change the name or options
Click “Save” to save your changes or “Cancel” to go to the previous screen[back to top]

How do I delete a Task Chart

  1. Click on the Task Charts tab
  2. Select the chart you want to delete from the drop-down menu
  3. Click “Add or Edit Tasks”
  4. Click “Delete Chart”
  5. A box will come up asking you if you really want to delete it
  6. Click “Ok” if you do and “Cancel” if you don’t
Once you delete a chart, you can’t bring it back, so make extra sure that you want to delete it.[back to top]

How do I print out a Task Chart?

  1. To print out a Task Chart, follow these steps:
  2. Click on your Task Charts tab
  3. Select the child and Task Chart that you want to print from the drop-down menus
  4. Press ‘Print’ in the upper right hand corner
  5. Pressing the print button will pop up a new window with a printer friendly version of your Task Chart.
  6. If you have a pop-up blocker, make sure you turn it off or allow pop-ups from the Handipoints site

Make sure your printer is connected to the computer and turned on.[back to top]

How can I copy a Task from another Chart?

If you want to copy a Task from another Chart (even if its from your brother or sister’s chart) without having to type it in again, follow these steps:

  1. Go to your Task Charts tab.
  2. Select the Chart you want to work with from the drop-down menu.
  3. Click “Add or Edit Tasks”
  4. Click “Copy From My Charts”
  5. Click on the Chart you want to copy from
  6. Find the Task you want and click “Pick”
  7. Set the schedule for the Task if you need to
  8. Click “Save” Now the Task from one of your other charts will show up where you want it.

Why does it ask me for a password when I try to add a Task?

Sometimes your parents will password protect your chart. To edit a chart like this, you’ll need to have them enter their password for you or make the edits themselves. [back to top]

Grading

What if I get a bad grade?

When you get a bad grade on a Task, you have to keep the grade you get. If you keep getting bad grades, talk to your parents to find out what you should be doing better. They’ll be happy to help you out. All grades are counted for calculating your GPA.[back to top]

Savings and Goals

How do I add a goal to my list?

The “Savings Goals” tab has a catalogue of popular Goals and Goal ideas. If you are stuck for ideas, discuss it with your parents. The Goal should be something that you can save for and enjoy, so make sure to pick things that you want as a reward.
To check out the Savings Goals, follow these steps:

  1. Click on the Savings Goals tab
  2. To browse for toys and gadgets, click on “Reward”
  3. To browse for fun activities, click on “Recreation”
  4. In either of the above you can search for specific activities or items with the search box
  5. You can also browse the categories like “Gadgets” or “Family Fun” to find toys and activities you like
  6. To make a cash Savings Goal, click on “Cash n’ Coins”
  7. To make a charity donation Savings Goal, click on “Charity”
  8. Once you find the “Reward” or “Recreation” goal you want, click “Pick” to pick out the Savings Goal
  9. Once you find the “Cash n’ Coins” or “Charity” Savings Goal you want, type in the dollar amount and Handipoints amount and click “Save” [back to top]

How does the Cash n’ Coins Goal work?

Much like a store-bought Goal, an allowance or savings Goal lets you save up Handipoints for a cash allowance or lump sum. To set a Cash n’ Coins Goal, follow these steps:
  1. Click on the Savings Goals tab
  2. Click on “Cash n’ Coins”
  3. Set the dollar amount that you’ll reward your child and the amount of Handipoints they have to earn to get the reward
  4. Add a name and an optional picture
  5. Click “Save” to save the Goal or “Cancel” to return to the previous screen.
  6. Now you will be able to see and save Handipoints for this goal. [back to top]

How does a Recreation Goal work?

Recreation goals are fun activities or trips for you and your family. To set a Recreation Goal, follow these steps:
  1. Click on the Savings Goals tab
  2. Click on “Recreation”
  3. You’ll see a search box and categories like “Family Fun” or “Trips”
  4. Search for a goal or browse through the categories
  5. If you don’t find what you want, you can click on “Create your own custom reward goal”
  6. Find a goal and click “Pick”
  7. If you are making a custom Goal, click “Save”
Now you will be able to see and save Handipoints for this goal. [back to top]

How does the Reward Goal Work?

You can choose from our large Amazon.com collection of Goals, or enter your own item. To set a Reward Goal, follow these steps:
  1. Click on the Savings Goals tab
  2. Click on “Reward”
  3. You’ll see a search box and categories like “Toys” or “Gadgets”
  4. Search for a goal or browse through the categories

If you don’t find what you want, you can click on “Create your own custom reward goal”

  1. Find a goal you like and click “Pick”
  2. If you are making a custom Goal, click “Save”

Now you will be able to see and save Handipoints for this goal. [back to top]

How does the Charity Goal work?

Maybe you want to do something good with your Savings Goal. With this Goal, your parents will donate money to a charity in your name. This teaches the virtues of saving for the benefit of others. To set a Charity Goal, follow these steps:

  1. Click on the Savings Goals tab
  2. Click on “Charity”
  3. Set the dollar amount that you want donated and the number of Handipoints you’ll have to earn to get the donation
  4. Add the name of the charity and an optional picture
  5. Click “Save” to save the Goal or “Cancel” to return to the previous screen
Now you will be able to see and save Handipoints for this goal. [back to top]

How much are my Handipoints worth?

When they start their account, your parents will set how much they think your Handipoints are worth. Handipoints start out worth 4 Handipoints to a dollar.[back to top]

How do I know if I can buy a Goal?

You can see all of your Savings Goals in the Savings Goals tab. The goals that you can afford right now will have green color rings around them. If you want one but it’s not green yet, you’ll have to keep saving up.[back to top]

How do I buy a Savings Goal?

If you can buy a Savings Goal, it will have to have a green ring around it and you must have enough Handipoints to buy it. Find the Goal you want and, if you can afford it, follow these steps:

  1. Click on your Savings Goals tab
  2. Find the Goal you want in your Savings Goals window
  3. Click on the Goal and then click “Buy”
After you click “Buy,” it will buy the Goal for you and your Handipoints will go down by the price of the Goal. Your parents will have to give you your Savings Goal after you buy it![back to top]

Stamps

What is a stamp?

A Stamp is a picture with trivia and sound that you receive randomly when you check off Tasks. Each Stamp belongs in a collection, or group. For example, the Golden Retriever stamp belongs in the larger collection ‘Dogs.’ When you get a Stamp, you will have to figure out what the Stamp is and where it goes in your collection. Some Stamps are rare, so completing a collection is a fun challenge.[back to top]

Where do I find Stamps?

To get to the Stamp books and start matching Stamps, you need to go to HandiLand and head to the Post Office. Walk into the Post Office and click on one of the desks in the back. [back to top]

How do I get Stamps?

You get Stamps at random for Checking off Tasks, so get those Tasks done! If you check off Happy Tasks, you get Happy stamps, and so on. To get a good mix of stamps, do a lot of Tasks in each category: Happy, Healthy and Smart. You’ll get a message on your Score Cards page if you get new Stamps.

You can also buy stamp packs and individual stamps at the Post Office with your Bonus Points. [back to top]

How do I put a stamp in my Stamp Book?

After you get a new Stamp Pack, you’ll have to figure out what collection the Stamps belong in and where they go in the Stamp Book. To match Stamps, follow these steps:

  1. Click on HandiLand and go inside the Post Office
  2. Open the Happy, Healthy or Smart book
  3. Open a Stamp pack if you have one and your Stamps will pop up
  4. Click on the Stamp you want to match
  5. Click on the Collection you think your Stamp goes in -If you get into the collection, you were right
  6. If you don’t get into the collection, try again -Inside the right collection, click on the place you think your Stamp goes
  7. If you’re right, the Stamp will stick there!
Some will be easy, others more difficult. Don’t worry, there are hints. If you drag your mouse over a Stamp, there will be a hint about what collection it belongs in. Inside a collection, the place where your Stamp belongs will glow green if you move your mouse over it. The rest of the guessing is up to you! [back to top]

How do I finish a Stamp Collection?

Get every Stamp in a Stamp collection and put them in the right order to finish. You can have more than one copy of a Stamp but you have to have at least one copy of every Stamp to finish an entire collection. You get 100 Bonus Points for finishing a Stamp collection. You get a message on your Score Cards page every time you finish a Stamp collection.[back to top]

Can I trade Stamps?

Yes, you can trade Stamps with other cats. To trade a Stamp, do these steps:

  1. Click on the Friends icon in HandiLand.
  2. Find a cat you want to trade with, click on their Browse Stuff button.
  3. Click on “Stamps” to look through their stamps.
  4. Browse through their collections and click on a stamp you want.
  5. Click Trade.
  6. Pick out something of yours that you want to trade the Stamp for. It can be clothing or another Stamp. Click “Do Trade.”
  7. Wait for the cat to either approve or deny the trade.

If they approve the trade, you will find the Stamp in your own collection.[back to top]

HandiLand

Where can I go in HandiLand?

There are many places you can go in HandiLand. These include:

  • The Clothing Store where you can buy clothes for your cat. if you’re a member of the Cool Cats Club.
  • The Post Office, where you can play the Stamp Game.
  • The Diner, where you can play games.
  • The Arcade, where you have many games to choose from.
  • The Cartoon Theater, where you can watch cartoons.
  • The School, where you can play games and trivia.
  • The Furniture Store, where you can buy furniture and give you cat a place to live if you’re a member of the Cool Cats Club.

Check them all out! [back to top]

How do I move around in HandiLand?

Moving around in HandiLand is easy. Move your mouse around the different squares on the ground. If you see a green square, that means you can click on it and move there. If you see a pink square, that means you can click on it and be transported to another room, another street or an activity like the Stamp Books, Clothing Catalog or Arcade, to name a few. The blue square appears right where you're standing, so you can always keep track of your CoolCat.

How do I buy a clothing item?

You can only buy clothes for your cat when you’re a member of the Cool Cats Club. To have fun in the Cat Catalog, make sure you’ve got some Bonus Points. Then, follow these steps:

  1. Click on the HandiLand tab and click on The Clothing Store (or you can click on “Buy New Clothes” in the Score Card or Dressing Room)
  2. Open the catalog by clicking on the right arrow
  3. Browse through the Table of Contents or click the arrows to flip back and forth in the pages
  4. Find the costume or item you like
  5. Click “Buy”
  6. A box will come up asking you if you really want to buy
  7. Click “Buy,” which will take away Bonus Points, or “Cancel,” which will take you back to the catalog.
If you already have an item and try to buy it again, the system will tell you that you can’t buy it twice. You can also buy Backgrounds for your cat in the Cat Catalog. [back to top]

How do I change my Cat’s clothes?

To change what your Cat is wearing, you have to go to the Cat Catalog and use your Bonus Points to purchase clothing. Once you’ve done that, head to the Dressing Room, where you can pick and choose what clothes you want your Cat to wear. Follow these steps:

  1. Click “Change Clothes” in the Cat Catalog or on the Score Card page or “Dress” in your black menu bar in HandiLand.
  2. You’ll be able to choose items for your cat’s Head, Face, Hand, Upper Body, Lower Body and Feet
  3. Click on an item to try it on your cat
  4. Clicking on an item will remove the item the cat was wearing before on that part of their body
  5. To clear an item from a body part, click “Clear”
Every time you want to change the outfit, you can come back and see everything you’ve bought. You can also get to the Dressing Room by pressing “Change Clothes” in the Clothing Catalog. If you want to buy more outfits, simply join the Cool Cats Club to have access to the clothing catalogs.[back to top]

What is a costume?

A costume is an outfit for your Cat. Use your Bonus Points to buy different costume pieces and play dress up. Every costume comes with a fun fact so you can learn more about what makes the costume special. Get your favorite costumes while you can, sometimes they’ll be taken out of the catalogue to make way for new stuff. Remember, you can only buy costume items if you’re a member of the Cool Cats Club. [back to top]

Can I mix and match costumes?

Of course! That’s a big part of the fun. Ever wonder what a princess would look like with a cowboy hat on her head and black motorcycle boots on her feet? Here’s your chance to find out! Buy all sorts of clothing and head over to the Dressing Room tab and play around with your Cat. All this fun can be yours when you join the Cool Cats Club. [back to top]

Can my character wear more than one piece of clothing on a body part?

Your Cat has six areas that you can dress up: the Head, the Face, the Upper Body, the Lower Body, the Feet and the Hands. You can only put one item on each body part, but that doesn’t mean you can’t mix and match. Experiment and see what kind of outfit you’ll come up with! Just another great benefit of belonging to the Cool Cats Club. [back to top]

What is the Cartoon Theater?

The Cartoon Theater is a place to watch movies and spend Bonus Points! To get to the Cartoon Theater, you have to click on the HandiLand tab and then find the Theater and click on it. [back to top]

How do I watch a cartoon?

The Cartoon Theater is a place to watch movies and spend Bonus Points! To get to the Cartoon Theater, you have to click on the HandiLand tab and then find the Theater and click on it. [back to top]

How do I buy a movie?

 Click on the HandiLand tab and click on the Cartoon Theater

  1. Once you’re in the Theater, you can browse through the cartoons by using the slider.
  2. When you see one you want, click “Buy” and you will spend your Bonus Points
  3. After you Buy a cartoon, you can play it or see it again later. It will be in the same place in the slider, but this time you can click “Play” instead of “Buy” [back to top]

How do I watch a movie?

The Cartoon Theater is a place to watch movies and spend Bonus Points! To get to the Cartoon Theater, you have to click on the HandiLand tab and then find the Theater and click on it. [back to top]

How do I match Stamps?

The Post Office will take you to your Stamp Books. By going into HandiLand and clicking on Post Office, you’ll see your Happy, Healthy and Smart Stamp books and they will let you know if you’ve got new Stamps to match. [back to top]

How do I play games?

By going into HandiLand and clicking on the Arcade, you’ll be able to play games. You will see a menu of all the games available and you can play any of them by clicking Play. Each game has its own instructions that you can look at after you click Play for that particular game. [back to top]

How do I talk to other cats?

When you see another cat that you want to talk to, go up to them and use your ask and say buttons to ask a question or say hello. You can choose from many expressions that we have. There are greetings and sayings as well as questions and answers. These are all under the ‘Say’ button.
You can also express your thoughts with emoticons, which you can find under the ‘Think’ button. You can also do funny things under the ‘Do’ button. [back to top]

How do I trade for a clothing item?

Yes, you can trade clothing with other cats. To trade a clothing item with another cat, follow these steps:

  1. Click on the Friends icon in HandiLand.
  2. Find a cat you want to trade with, click on their Browse Stuff button.
  3. Browse through their collections by clicking on thumbnails and click on a clothing item that you want.
  4. Click Trade.
  5. Pick out something of yours that you want to trade the clothing for. It can be clothing or a Stamp. Click ‘Do Trade.’
  6. Wait for the cat to either approve or deny the trade.

If they approve the trade, you will find the clothing in your own collection. To get even more clothing, don’t forget to join the Cool Cats Club. [back to top]

How do I challenge a cat to a game?

You can challenge other cats to multi-player games. Here’s how:

  1. Go in to HandiLand.
  2. Click on your Friends button.
  3. Pick the cat you want to challenge out of the Cats in Room menu.
  4. Click the “Challenge to a game of” button.
  5. Select the game you want to play.
  6. Wait for them to accept or deny your challenge. Once they do, you will go to the game you chose and play each other.[back to top]

How do I add a cat to my friend list?

You can add cats as friends. Here’s how:

  1. Go in to HandiLand.
  2. Click on your Friends button.
  3. Pick the cat you want to friend out of the Cats in Room menu.
  4. Click the Friend button.
  5. Wait for them to approve the friend request. Once they do, they will show up in your list of friends. [back to top]

 

How do I send a postcard?

You can send your fellow Cool Cats a postcard as a message. This costs 5 Bonus Points. Here's how to do it:

  1. Click on the Friends icon
  2. Click on a friend or the cats in the room
  3. Click on the stamp icon beneath the Cool Cat you’ve chosen
  4. Select a postcard to send, there is more than one page of postcards!
  5. Click ‘Buy’ to send your postcard [back to top]

Choosing a Cat!

Can I change my Cat?

Your Handipoints account comes with a Cat character assigned to you. You can always change this Cat by heading to the Dressing Room tab or clicking on the red t-shirt icon. Follow these steps:

  1. Go to the Dressing Room by clicking ‘Change Clothes’ in the Score Card window or the clothing icon in your HandiLand menu.
  2. You will see a row of cat heads on the lower left
  3. To pick one of the new breeds, learn more about each Cat, and pick the one that’s right for you by clicking. [back to top]

Can I change my Cat’s background ?

Cat backgrounds are available in the Cat Catalog for 10 Bonus Points each when you’re a Cool Cats Club member. Every costume has a matching background. Your account comes with a random background, too. If you want to change your background, follow these steps:

  1. Go to the Dressing Room by clicking ‘Change Clothes’ in the Score Card window or the clothing icon in your HandiLand menu.
  2. You will see a gallery of backgrounds on your lower right.
  3. Select the one you want by clicking on it [back to top]

Cool Cats Club Membership

Cool Cats Club Membership?

The Cool Cats Club is a monthly subscription service. With a membership in the Cool Cats Club, you can use your Bonus Points to dress your Cool Cat in thousands of fun, creative outfits. You can also decorate your cat’s virtual house with our exclusive furniture collections. [back to top]

Where can I buy a Cool Cats Club Membership?

Your parents can buy your Cool Cats Club membership with their credit card or PayPal accounts. Log in to your account, go to the clothing or furniture catalog and click “Buy” near any item. This will take you to a subscription page. From there, ask your parents to complete the purchase of your Cool Cats Club membership. [back to top]

Why can’t I get clothing or furniture items without a Cool Cats Club Membership?

We charge for Cool Cats Club Membership subscriptions so that most of the Handipoints service will be free for everyone to use. [back to top]